All festival attendees must be 18+

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Generally all passes and packages follow this age policy, however, select hotel packages are 21+ to check in.

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The primary purchaser checking into the hotel must meet the property’s minimum age requirement and present a valid photo ID.

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Hotel check-in age requirements vary by property:

Fairfield Inn: 18+ to check in

Home2 Suites: 21+ to check in

Hilton Garden Inn: 21+ to check in

Omni: 18+ to check in

Wintergreen: 21+ to check in

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Please review these requirements carefully when selecting your hotel package!

Extended Family Pre-Sale pricing will match Loyalty Pre-Sale pricing, which offers the lowest price options. All prices during these pre-sale windows are set, with no tiered increases.

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Once the General On-Sale begins, prices may increase, and inventory will move through tiered price levels. Stay tuned to the website for more details.

Yes! All guests will have the option to select a payment plan at checkout.

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The payment plan cannot be applied post purchase, so please be sure to select this option during the purchase process if you want to split up your payments.

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Yes, however, the official Tixr resale platform will not be available until after the general on-sale later this spring.

Yes! All on-site lodging and hotel packages include GA passes, but you may select the VIP upgrade add-on during the purchase process. VIP upgrades apply to the entire order - partial upgrades are not available. If you purchase a 4-person hotel package, you must upgrade all 4 passes.

If you complete your purchase without selecting add-ons, you can return to your Tixr Wallet after checkout to purchase Camping, Parking, or Thursday Early Arrival as post-purchase add-ons, subject to availability. Additional shipping fees will apply to post-purchase add-ons.

Please note that add-ons cannot be purchased on their own and are only available to guests who have already purchased a festival pass or lodging package.

No. Camping, Parking, and Thursday Early Arrival are available only as add-ons and must be purchased with a Festival Pass (GA or VIP), On-Site Lodging package, or Hotel Package.

Please be prepared to select any Camping, Parking, or Thursday Early Arrival add-ons during your initial purchase, as these options cannot be purchased separately.

Wristbands and credentials will be shipped to all U.S. addresses prior to the festival. Shipping fees are $20 for GA orders and $35 for VIP orders. 

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All international orders must be picked up at the festival box office, conveniently located near the Seven Stars entrance.

Yes, you may update your shipping address in your Tixr account until Friday, August 28th. No changes will be accepted after this date.

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Please follow instructions HERE to change your shipping address.

Stay tuned for more details this spring - We can’t wait to welcome you back to the Valley of the Seven Stars!

Yes! The Waitlist allows you the chance to reserve passes after initial sales end. Waitlist orders are not guaranteed, but additional passes in the requested category may become available prior to the event.

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After you sign up:

1. Your card will be pre-authorized, but not charged, and you will receive a Waitlist confirmation email.
2. If we can fulfill your waitlist order, your card will be automatically charged and you will receive an Order confirmation email.
3. New for 2026: you’ll have the option to opt into the payment plan when joining the waitlist!

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What if additional passes don’t become available off the Waitlist? Will I be charged?

Nope! You'll simply be removed from the Waitlist, like magic!

Questions? Click HERE for the full rundown.

We love and appreciate our volunteers! Potential opportunities may become available closer to the event - please stay tuned to official channels for any updates!