Hey there, star traveler! Our Guest Services crew is here to make your Seven Stars adventure as stellar as possible. If you have any questions or need assistance, don't hesitate to reach out—we've got your back every step of the way!

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CONTACT US!

• Seven Stars will take place from October 10 - 12, 2025 at valley of the Seven Stars in Arrington, VA.
• Seven Stars is an 18+ festival.
• Everyone is subject to search upon entry.
• Re-entry is permitted.
• The shows will take place rain or shine.
• Lineup and schedule are subject to change.
• We are a cashless event. We accept all major credit and debit cards as well as Apple Pay and Android Pay. Cash payments will not be accepted.

10% Down

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Available for a limited time, offer ends July 31st, 2025 at 11:55pm ET.

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• Split your order into six (6) or less installments after the 10% down payment (dependent on your purchase date).
• If you purchase after a payment date has passed, the remaining balance will be equally split between the remaining payment plan dates, after the 10% deposit paid at checkout. 
• Payment plans are available for all orders.
• You must select the payment plan option during the checkout process. It cannot be applied after an order has been submitted.
• There is a $20 fee to join the payment plan which will be added to your order at checkout when selected.
• Exact payments may vary by a few cents due to rounding, but the total due will not exceed the order total.
• Automated payments may take up to 72 hours to process.
• You may pay in full at the time of purchase if you do not want to use a payment plan.
• If you opted into a payment plan, the order must follow the payment plan schedule and the full payment cannot be completed early.
• Only one credit card can be used to make the initial payment and that card will automatically be charged for all future installments. If you update your payment method to a new card in Tixr, the next installment of the payment plan will attempt to process automatically.
• Equal payments will be automatically taken from your account on the following payment dates (dependent on purchase date):
  
  • April 5, 2025
  • May 5, 2025
  • June 5, 2025
  • July 5, 2025
  • August 5, 2025
  • September 5, 2025
• All payments must be made by Friday, September 5, 2025 in order for your passes to be valid, and for your order to be shipped.
• For more information on payment plans, visit this link.

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Missed payment

• If you receive an email stating you missed a payment, please follow the instructions in the email, or visit this link.
• Please note: If you update your payment method to a new card, your payment will attempt to process automatically. If your new card does not process successfully, reach out to the Seven Stars Guest Services team and we will attempt to process it on our end through Tixr.
• We will honor the 10 day grace period (noted on the Tixr link above) whenever possible, but past due orders may be at risk of cancellation at any time.
• If an order is canceled due to a missed payment, repurchasing is not guaranteed. To avoid losing your order, be sure to mark your payment dates and complete them on time!

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Update your card on file

• Need to update your payment method on file? Please follow these instructions in order to update your card on file.

Camping Access:

Begins Thursday, October 9th at 10:00 AM (open to guests with Early Thursday Arrival)

Ends Monday, October 13th at 12:00 PM

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Venue Access:

Details will be announced closer to the festival.

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Box Office Hours:

Opens Thursday, October 9th at 10:00 AM.

Closes Sunday, October 12th at 9:00 PM.

All festival passes and credentials will be shipped to the purchaser in the month leading up to the festival. Your RFID-enabled wristband must be worn every day of the festival. All items in your order will be sent to the shipping address provided at checkout.
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🪐 Important Deadlines & Details

• Address Change Deadline: The last day to update your shipping address is Friday, August 29, 2025.
• Wristband shipping begins in September 2025 and will take a few weeks to complete.
• Orders will be shipped via USPS.
• A tracking number will be emailed to the lead purchaser once shipped. Please check your spam folder. Seven Stars is not responsible for failed, misdelivered, or blocked emails.

🪐 Shipping Rules & Policies

• Shipping fees are applied at checkout.
• Orders must be paid in full before shipping.
• A valid U.S. shipping address is required at checkout.
• International Shipping: All international orders must be picked up at Will Call at the festival box office.
• If you placed multiple separate orders, they will ship separately.
• Orders will not be reshipped under any circumstances. If lost, stolen, undeliverable, or returned to sender, the original purchaser must pick up their order at Will Call.

Your safety is our top priority.

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Safety & Security

The safety and well-being of all attendees, artists, and staff is our top priority. We work closely with local law enforcement and emergency services to ensure a safe festival experience. You will notice uniformed security throughout the festival grounds—do not hesitate to approach them if you need assistance.

If You See Something, Say Something. If anything appears suspicious, alert the nearest staff member, security personnel, or festival official.

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Entry Protocols

For the safety of all guests, all attendees and vehicles are subject to a thorough security screening, which may include:

• Vehicle search
• Bag checks
• Full-body pat-downs
• Walk-through metal detectors or other screening methods

Security personnel of your same gender will be available upon request. Please review the festival’s Allowed & Prohibited Items List before arriving.

Prohibited items will be refused upon entry and must be returned to the attendee’s vehicle, disposed of by the guest, or may be confiscated at security’s discretion.

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Festival Code of Conduct: The Seven Pillars

To ensure a safe, respectful, and meaningful experience for all, we ask that everyone take a moment to read and embrace the Seven Pillars. You can find them in full on the Seven Pillars page—please take the time to check them out and carry them with you throughout the festival!

If you feel unsafe or witness inappropriate behavior, please report it to festival staff immediately.

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Medical Assistance

Medical personnel are available throughout the festival grounds, clearly identified by their uniforms. They provide free medical assistance, including hydration support, first aid, and emergency care. If you or a friend require medical help, locate the nearest medical tent, security personnel, or festival staff.

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Personal Safety Tips

• Use the buddy system. Set a designated meeting point in case you get separated.
• Stay hydrated. Free, filtered water stations are available. Bring an EMPTY refillable bottle.
• Protect yourself from the sun. Wear sunscreen, hats, and sunglasses. Seek shade when needed.
• Bring hearing protection. Festivals get loud - wear earplugs!
• Dress for the weather. Check forecasts and pack accordingly.
• Keep emergency contact info on you. Store it on your phone’s lock screen. 
• Know your allergies and medications. Keep a list with you in case of emergencies.

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Emergency Communication

In case of an emergency, festival updates will be shared via:

• Video screens and audio system announcements
• Staff and security personnel

• Seven Stars is an 18+ event.
• All Seven Stars orders are non-refundable.
• Seven Stars is rain or shine. No returns, exchanges, transfers or cancellations. It is recommended that you consider purchasing travel insurance from a third party.
• Everyone and all items are subject to search upon entry and at any time inside the valley of the Seven Stars. Make sure to read through our Prohibited Items list.
• The only way to attend Seven Stars is by purchasing one of the festival passes, on-site camping passes or hotel packages through our ticketing partner, Tixr.
• Any changes you request after your purchase is complete, to the extent permitted in our sole discretion, shall result in additional costs.
• If the festival is canceled in full for any reason, order refunds will be provided.
• Performance times and festival schedule details and activities are subject to change. Please be sure to read the Purchase Policy.

See our full Terms & Conditions Policy HERE.

• Wristbands and credentials will be mailed out before the festival. Shipment will begin in September 2025.
• All sales are FINAL – no refunds and no exchanges.
• Wristbands are only valid if purchased through Tixr. Passes from unauthorized sources may be counterfeit, and entry will be denied. Repeat attempts to use a counterfeit wristband are void and will result in confiscation by festival security.
• Unauthorized resale or duplication is strictly prohibited.
• Wristbands must be securely worn on the wrist and cannot be removed, stretched, or tampered with, otherwise you may be denied entry.
• There is a $25 fee to replace a lost wristband. Wristbands can only be replaced one time. Lost wristbands will be deactivated and will be denied entry into the campgrounds and festival Venue.
• Wristbands must be scanned upon exit to re-enter the same day.
• Shipping fees will be automatically added to domestic orders at checkout.
• All international orders will be set to Will Call pick up at the festival box office.

For more information on shipping, see the FAQs.

All bags will be subject to search upon entry. Please respect the guidelines to avoid any issues and keep all guests safe.

• Small clutch purses and fanny packs (maximum size: 6" x 9") are allowed without being clear, but they can only have one pocket.
• Larger bags (greater than 6" x 9") must be clear and no bigger than 12" x 6" x 12".
• Hydration packs are permitted without needing to be clear but must be completely empty upon arrival. They may have a maximum of two pockets—one designated for the reservoir and one additional pocket.

*BAG POLICY IS SUBJECT TO CHANGE

Prohibited Items in the valley of the Seven Stars

**Prohibited items will be refused upon entry and must be returned to the attendee’s vehicle, disposed of by the patron, or may be confiscated at security’s discretion.**

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NO weapons of any kind or anything resembling guns, knives, ammunition, pepper spray, mace, explosives, etc.

NO fireworks, explosives, sky lanterns, flares

NO open flames, candles, charcoal

NO grills (except small Coleman-style camp stoves)

NO external fuel sources (gas, diesel, kerosene, gas cans)

NO drones, remote-controlled devices

NO glass (mirrors are allowed)

NO kegs (beer & liquor limits may apply)

NO illegal substances

NO nitrous oxide

NO large sound systems

NO unauthorized solicitation, vending, handbills, posters, giveaways

NO unauthorized merchandise

NO golf clubs

NO tiki torches

NO skateboards, scooters, or other personal transportation devices (with the exception of bikes - see FAQs)

NO ATVs or bikes with motors

NO flow toys that light on fire

NO hammers, power tools, gas-powered tools

NO helium tanks

NO boats or hard-sided floatation devices

NO large markers, paint pens, spray paint

NO One Wheels

NO American Indian headdresses

NO Confederate flags

NO threatening or offensive signs/apparel

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Prohibited Items in the Venue

NO outside food, beverages, alcohol

NO professional cameras, audio/video recording equipment

NO framed or large backpacks, coolers, picnic baskets

NO tents, canopies, shade structures

NO hammocks, inflatable furniture

NO chairs, beach chairs, lawn furniture

NO bicycles, skateboards, scooters, wagons, carts, personal motorized vehicles

NO umbrellas

NO kites

NO laser pointers

NO tents

NO frisbees

NO balloons

NO inflatable balls

NO chains, spiked jewelry, body armor

NO aerosol products (including sunscreen)

NO stuffed animals, massagers, personal IT equipment (PCs, laptops, tablets)

NO pets (except service animals)

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Allowed Items in the Venue

💫 Bags, backpacks, purses, handbags (12" x 6" x 12" or smaller) (see Venue Bag Policy for all details)

💫 Binoculars

💫 Blankets, towels (50" x 70" or smaller)

💫 Cameras (non-professional digital, disposable, Polaroid, film)

💫 Chapstick, lip balm

💫 Dancing shoes

💫 Hoola hoops

💫 Earplugs

💫 Eye drops, contact lens solution

💫 Face masks (PPE, non-costume)

💫 Fanny packs & hip bags

💫 GoPros (no poles or extenders)

💫 Gum/mints (sealed)

💫 Hand sanitizer

💫 Handheld fans (battery-operated & folding fans)

💫 Inhalers

💫 Glow sticks, LED gloves

💫 Flags, totems (see Totem Policy)

💫 Lighters

💫 Hats

💫 Hydration packs (see Venue Bag Policy)

💫 Hydration, electrolyte packets (factory-sealed, single-serving)

💫 Makeup

💫 Face paint

💫 Mobile phone chargers

💫 Poster tubes (cardboard only)

💫 Prescription medication & dietary restrictions (name must match ID)

💫 Breast pumps (manual, battery-operated, or powered devices)

💫 Breastmilk, formula & storage canisters (plastic or metal)

💫 Service animals (see Accessibility page)

💫 Sunscreen (non-aerosol, 3.4 oz or less)

💫 Sunglasses

💫 Water bottles (empty, plastic, 64oz or less – no metal, glass, aluminum, steel)

💫 Water misters (plastic, personal-size only, empty)

• Totems must not exceed 10 feet in height.
• Only lightweight materials are allowed (foam, PVC, no solid metal).
• Collapsible or telescoping camera extenders are permitted if they meet the lightweight material requirements (lightweight / hollow aluminum).
• PVC, light wood, or aluminum poles must be no more than 1 inch in diameter.
• Any item deemed dangerous will be prohibited.
• Totems displaying illegal activity or hate speech are not allowed.